Privacy notice
PUBLIC PRIVACY NOTICE
At DT Holdings, trading under the name "London Skin Company," we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information to provide you with high-quality skincare products and services, tailored to your specific needs. This includes processing your orders, communicating with you about your purchases, and personalizing your experience with relevant product recommendations and skincare advice.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We may collect the following types of personal information:
Contact Information: such as your name, email address, phone number, and shipping address.
Dermatological Information: including details about your skin type, concerns, and history of skincare treatments.
Payment Information: such as your credit card details or other payment methods.
Transaction History: details about your purchases, including product preferences and order history.
Communication Preferences: information about how you prefer to be contacted and your marketing preferences.
Technical Information: such as your IP address, browser type, and device information.
HOW DO WE USE YOUR INFORMATION?
We use your personal information for the following purposes:
To process and fulfill your orders accurately and efficiently.
To communicate with you about your purchases, including order confirmations, shipping updates, and product recommendations.
To personalize your experience by providing customized skincare advice and product suggestions based on your skin type and concerns.
To improve our products and services, including analyzing customer feedback and preferences.
To ensure the security of our website and services and to prevent fraudulent activities.
To comply with legal obligations and regulations.
HOW WILL WE SHARE YOUR INFORMATION?
We may share your personal information with trusted third parties in the following circumstances:
With service providers: such as payment processors, shipping companies, and marketing agencies, to help us fulfill orders and improve our services.
With dermatologists, skincare experts or our partner pharmacy: to provide personalized skincare advice and treatment recommendations.
With legal authorities: if required by law or to protect our rights, property, or safety, we may disclose your personal information to government authorities or law enforcement agencies.
With your consent: we may share your information with third parties if you have given us explicit consent to do so.
GIVING AND WITHDRAWING YOUR CONSENT, AND UPDATING YOUR PERSONAL INFORMATION
You have the right to give or withdraw your consent for us to use your personal information for marketing purposes at any time. You can also update your personal information or communication preferences by contacting us using the details provided below.
STORING YOUR PERSONAL INFORMATION
We store your personal information securely and take appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. Your information may be stored and processed in servers located in various countries, including outside the European Economic Area (EEA), where data protection laws may differ. We will ensure that adequate safeguards are in place to protect your personal information when transferring it internationally.
YOUR RIGHTS
Under the GDPR, you have the following rights regarding your personal information:
The right to access: you can request access to the personal information we hold about you.
The right to rectification: you can request that we correct any inaccuracies in your personal information.
The right to erasure: you can request that we delete your personal information, subject to legal obligations.
The right to restrict processing: you can request that we limit the processing of your personal information under certain circumstances.
The right to data portability: you can request a copy of your personal information in a structured, machine-readable format.
The right to object: you can object to the processing of your personal information for direct marketing purposes or where we are relying on a legitimate interest for processing.
CONTACTING US
If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us at:
DT Holdings
trading as London Skin Company
Email contact: hello@londonskin.co
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this Privacy Policy periodically for any updates.
Website Terms of Use
Welcome to the website of DT Holdings, trading as London Skin Company ("London Skin Company," "we," "us," or "our"). By accessing or using our website (the "Site"), you agree to comply with and be bound by the following terms and conditions of use, which, together with our Privacy Policy, govern London Skin Company's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
1. Acceptance of Terms
1.1 By accessing and using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and any other policies or guidelines posted on this Site.
2. Changes to Terms
2.1 London Skin Company reserves the right to update, change, or modify these Terms of Use at any time without prior notice. Your continued use of the Site following any changes constitutes your acceptance of such changes.
3. Use of the Site
3.1 You agree to use the Site only for lawful purposes and in a manner consistent with all applicable laws and regulations.
3.2 You must not use the Site:
- In any way that breaches any applicable local, national, or international law or regulation.
- In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
- To send, knowingly receive, upload, download, use, or re-use any material that does not comply with our content standards.
4. Intellectual Property
4.1 This Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by London Skin Company, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
4.2 You are permitted to use the Site for your personal, non-commercial use only. You must not copy, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site.
5. Links to Other Websites
5.1 Our Site may contain links to third-party websites or services that are not owned or controlled by London Skin Company. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
5.2 London Skin Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
6. Limitation of Liability
6.1 In no event shall London Skin Company, its officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any:
- Errors, mistakes, or inaccuracies of content.
- Personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our Site.
- Unauthorized access to or use of our secure servers and/or any personal information stored therein.
- Interruption or cessation of transmission to or from our Site.
- Nothing on our site should be considered or relied on as medical advice
- Bugs, viruses, trojan horses, or the like which may be transmitted to or through our Site by any third party.
7. Governing Law
7.1 These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflicts of law provisions.
8. Contact Us
8.1 If you have any questions about these Terms of Use, please contact us on our support email.
By using this Site, you signify your acceptance of these terms. If you do not agree to these terms, please do not use our Site. Your continued use of the Site following the posting of changes to these terms will be deemed your acceptance of those changes.
Last updated: 4 April 2024