Terms of purchase

TERMS OF PURCHASE

ORDER FOR LONDON SKIN COMPANY PRODUCTS

  • Product Selection: By placing an order with DT Holdings (trading as London Skin Company), you agree to purchase the selected skincare products from our inventory. We supply non medical skin care products.

  • Order Confirmation: Upon receipt of your order, we will send you an email confirmation detailing the products, quantities, and total cost of your purchase.

  • Delivery: We aim to dispatch orders promptly, subject to product availability. Delivery times may vary depending on your location and shipping method chosen at checkout.

  • Receipt of Goods: Upon delivery, please inspect the products carefully. Any discrepancies or damages must be reported to us within 48 hours of receipt.

PRICES AND PAYMENT

  • Price: All prices are listed in GBP and inclusive of VAT where applicable. Prices are subject to change without notice.

  • Payment: Payment for orders can be made securely online using accepted credit/debit cards or other payment methods specified at checkout.

  • Billing Information: You agree to provide accurate billing and payment information necessary to complete your purchase.

  • Currency Conversion: For international orders, currency conversion fees may apply. Please check with your bank for applicable charges.

CANCELLATION RIGHTS

  • Cancellation Period: You have the right to cancel your order within 14 days from the date of delivery, provided the products are returned and remain unused and in their original packaging.

  • Cancellation Procedure: To exercise your right to cancel, please contact our customer service team via email or phone, providing your order details.

  • Refunds: Upon cancellation, we will refund the full purchase price to the original payment method within 14 days of receiving the returned products.

OUR LIABILITY

  • Product Quality: We take utmost care to ensure the quality and safety of our skincare products. In the unlikely event of any product defects, please contact us immediately for assistance.

  • Limitation of Liability: DT Holdings (London Skin Company) shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

  • Consumer Rights: These terms do not affect your statutory rights as a consumer under UK law.

OTHER TERMS

  • Governing Law: These terms of purchase shall be governed by and construed in accordance with the laws of England and Wales.

  • Severability: If any provision of these terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

  • Amendments: We reserve the right to amend these terms at any time. Any changes will be effective immediately upon posting on our website.

  • Contact Information: For any inquiries regarding your purchase or these terms, please contact us at [Contact Information].

By completing your purchase, you acknowledge that you have read, understood, and agreed to these terms of purchase.

TERMS OF SERVICE

These Terms of Service ("Terms") govern your access to and use of the services provided by DT Holdings, trading as London Skin Company ("London Skin Company," "we," "us," or "our") through our website and associated platforms. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

WORKING TOGETHER

a. Agreement: By using London Skin Company's services, you agree to abide by these Terms, our Privacy Policy, and any other policies or guidelines provided to you.

b. Eligibility: You must be at least 18 years old to use our services. By using our services, you warrant that you are of legal age to form a binding contract with us.

c. Accuracy of Information: You agree to provide accurate and up-to-date information when using our services, including when creating an account.

Our services

We provide you access to a number of independent, third-party skincare professionals and our network comprises aesthetic doctors, plastic surgeons and dermatologists (“Clinician”).

We provide a platform for arranging and facilitating online video consultations with Clinicians (“Online Consultations”). Descriptions of our Online Consultations are set out on our website.

Your consultation with a Clinician is provided under terms and conditions agreed between you and the Clinician directly. The Clinicians are not employed by us and do not act as agents or sub-contractors on our behalf. We do not provide skincare advice and we are not responsible for the actions or omissions of the Clinicians.

Booking an Online Consultation

If you book an Online Consultation with a Clinician through our website, we will ask you some questions that are needed to manage your booking, select the most appropriate Clinician for you, and schedule an Online Consultation. We will also ask you to provide a picture of your skin so we can provide this to the Clinician. Once payment for the Online Consultation has been made we will send you all the information you need to prepare for and attend the Online Consultation through your preferred means of communication (such as email, text or WhatsApp). Acceptance of your booking by us takes place when we send you a booking confirmation email. We reserve the right not to accept your booking. If we are unable to accept your booking, we will inform you of this in writing.

Online Consultations are intended for clients in the United Kingdom. We do not represent that our Online Consultations are appropriate for use or available in other locations.

You must be at least 18 years old to book an Online Consultation. If you are under 18 years old, your parent or legal guardian may book an Online Consultation on your behalf and must accompany you for your Online Consultation. Online Consultation’s will not be provided to anyone under the age of 18 who is not accompanied by their parent or legal guardian.

Availability

Our Online Consultations are subject to availability. We cannot guarantee that our Online Consultations will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop providing Online Consultations. If this happens and it affects your booking, we will notify you by email, cancel your booking and provide you with a refund of any advance payments made by you for any Online Consultations that have not yet been provided.

We may change the services that we offer to reflect changes in relevant laws and regulatory requirements.

Making a change to your booking

If you wish to make a change to the date or time of your Online Consultation, contact us by email at hello@londonskin.co, or directly through WhatsApp. You are entitled to reschedule your Online Consultation free of charge once, provided you give us at least 48 hours’ notice. If you cancel with less than 48 hours’ notice, you will be charged in full for the Online Consultation.

If you are more than 10 minutes late for your Online Consultation, the Clinician will be unable to accommodate your Online Consultation and you will be charged in full. If you are late by less than 10 minutes, the length of your Online Consultation will be reduced accordingly.

When and how we refund you.

If you are due a refund, we will refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.

You have to pay for services you received before you change your mind.

If you bought a service, we don’t refund you for the time you were receiving it before you told us you’d change your mind.

During your Online Consultation

We have used our reasonable endeavours to ensure the suitability of the Clinicians providing the Online Consultations, but we accept no liability for the acts or omissions of the Clinicians.

You must provide the Clinician with accurate information as requested and any information which you feel is relevant for them to know.

There may be some medical conditions that the Clinicians will be unable to help you with in an Online Consultation. If you are in doubt, please discuss this with the Clinician.

Sometimes, and provided you have agreed, one of our representatives will be present in the Online Consultation and may provide non-clinical information about our products. Our representatives will never provide clinical advice.

Outcomes from your Online Consultation

The Clinician may recommend a skincare regime to you, comprising our products or those of our partner pharmacy (see separate t&c’s). Our Clinicians may have different opinions on recommended skincare regimes. This does not mean a Clinician is at fault, it is normal for experts to have different opinions from time to time.

We do not sell, provide or offer a fulfillment service for prescription only medicines.

During an Online Consultation, a Clinician may exercise their independent judgement to issue a prescription only medicine to you.

We will deliver the prescription medicine to you only where the Clinician has issued it based upon an Online Consultation. The prescription only medicines must be used for your personal use only for a medical condition that has been identified during your Online Consultation as applicable to you.

You must inform your GP and any other relevant medical professional of your use of the prescription only medicine.

We are not liable to you for any failure to comply with these terms caused by circumstances beyond our reasonable control, including, without limitation, delays due to supply issues, back order or problems with postal and/or delivery services. We accept no liability for any issues associated with the use of prescription only medicines that may be issued to you by the Clinician.

We do not accept returns of prescription only medicines.

 PAYMENTS

a. Payment: By using our services, you agree to pay any applicable fees or charges as described on our website or communicated to you.

b. Billing: London Skin Company may use third-party payment processors to bill you for any paid services. The processing of payments will be subject to the terms, conditions, and privacy policies of the payment processor.

By using London Skin Company's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

STOPPING THE LONDON SKIN COMPANY SERVICES

a. Cancellation: You may cancel your London Skin Company account at any time by following the instructions on our website or by contacting customer support.

b. Termination by London Skin Company: We reserve the right to terminate or suspend your account and access to our services at any time for any reason, including if we believe you have violated these Terms.

YOUR LONDON SKIN COMPANY ACCOUNT

a. Account Creation: When you create an account with London Skin Company, you are responsible for maintaining the security of your account and for all activities that occur under your account.

b. Account Information: You agree to provide accurate and complete information when creating your account, and to update your information promptly if it changes.

c. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Notify us immediately if you suspect any unauthorized access or use of your account.